In my experience, one of the most challenging conversations an organization has around quality is how to measure it. You can google testing metrics and find yourself drowning in hundreds of key performance indicator (KPI) options. The reason there is no one size fits all is simple; the culture and what is important to each organization is unique. The old adage: what gets measured, gets done is certainly true in this context. Understanding why you are measuring, what you are measuring, and what you will do with the data, is important when identifying what KPIs to implement for your organization.
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